Purity Guarantee & Batch Documentation
The guarantee and its limitations are explained below. Request the available documents for the exact product and lot, then confirm any claim, testing or refund arrangements in writing.
Raise a purity concern
Contact our team on WhatsApp or email with your order reference and product name. Include the batch details and any relevant purity test results you have available so we can review the concern with you.
Ask the team for the next steps before sending material back or arranging further testing.
What information helps assess the result?
Keep the product and presentation, order reference, batch/lot identifier, report date, tested sample identity, analytical method and reported purity together. Include the report or chromatogram where available and explain how the sample relates to the purchased batch.
If information is missing, ask the team what is needed. The methods guidance linked below explains analytical measurements; it is not a claim that our products have a particular accreditation or independent testing programme.
Confirm testing and refund arrangements
Before commissioning another test or returning material, ask support to confirm the next steps, sample handling, test-method requirements and any return arrangements in writing. Keep that confirmation with your order reference.
Ask for written confirmation of the refund amount, payment route and expected processing time if your concern is accepted. Claim deadlines, accepted laboratory requirements and any testing-cost reimbursement are not specified here; confirm these details with support before incurring costs.
What this promise means
The guarantee concerns the purity of the research compound you purchased. It is not a promise of clinical outcomes, safety, regulatory approval or suitability for human use.
All products remain for laboratory research use only and not for human consumption. A purity result does not replace material identification or a qualified laboratory protocol.
Eligible return and refund conditions
Returns and refunds are available for products damaged on arrival or if purity is below 99%.